Customer Care

Delivery Information

Free Delivery on all UK Orders

Standard next working day delivery within UK mainland is FREE on all orders over £50.00. Foreign deliveries are available with an applicable surcharge.

Delivery Timescales

The delivery time scale is specified on the product page to indicate when you will receive your order. If placed before 2 pm, subject to passing necessary checks, your order will be shipped the same day to be received the following working day (excluding public or Bank Holidays). Next working day delivery applies automatically for free to all UK orders over £50.00 basket value. Orders received after 2 pm are also often despatched the same day although this is not guaranteed.

We do not currently open on bank and public holidays. Orders received on these days will be despatched the next working day with the delivery timescales as above.

Due to the nature of the watches and jewellery which we sell, we operate a strict fraud screening process and therefore we are only able to offer this next-day service if the order is validated by our network easily. In almost all cases, this is a straight forward process and can be completed immediately. Should any further validation be required a member of the Watch Avenue team will make contact with the purchaser.

In the event of a delay, we will contact you either by email or telephone to inform you of this.

International Deliveries

We are proud to offer International shipping to more than 50 countries. Shipping costs are calculated at the checkout after you select your country. Our deliveries are sent predominantly by UPS (in some cases DHL) Shipping internationally can take up to 3 - 10 working days.

Please note that certain countries outside of the EU may charge modest import taxes to bring goods into that country, the responsibility to pay these charges is with the purchaser and Watch Avenue do not cover these charges in any instance - that applies as well to imported items which need to be returned to Watch Avenue.

Missed Deliveries

If you are not in to receive the delivery at the time the delivery is attempted, the delivery company will leave you a card to notify you of the missed delivery attempt. This will allow you to either telephone them to arrange a redelivery at a more convenient time or collect it from your local sorting office. Due to security reasons, all items sent by Watch Avenue will require a signature.

If for any reason the item is returned to us (e.g. incorrect address specified, item not called for), then we will inform you immediately by email as soon as we receive the item. From this point forth, you will be given a choice whether you wish us to redespatch the item or for you to cancel the order. Please note that for items that were undelivered through fault of the consumer and a refund is requested, we reserve the right to deduct our outwardly shipping fees from the refund total.

Consequential Loss for Late Deliveries

As part of our Terms & Conditions, We do not provide financial compensation to cover consequential losses, e.g. Time taken off work to receive deliveries, or the item is intended as a gift.

30 Day Hassle Free Returns

Don't like the item? No problem - Just send it back to Watch Avenue HQ and receive a full refund.

To qualify for this, the item(s) must be in unworn and in the same condition in which they were received. Items must be returned with all the original box, instructions, guarantee and all extras.

When we receive the item, our returns department confirm that everything is present and in its in original condition to ensure its eligibility for refund. We process refunds as quickly as possible and you will receive an email to notify you when the email has been processed. We process most refunds on the same day which they were received, but please allow up to a maximum of 14 days for the money to reach your account. It rarely takes this long, but can happen sometimes for reasons such as bank delays or errors.

You should return it to us using Royal Mail Special Delivery or a similar recorded service. This way the delivery is insured. You should also record the tracking number. Please note that customers are responsible for returns postage costs.

Returns address:
Watch Avenue Returns Department

Teknek House

Ground Floor

River Drive

Inchinnan

PA49RT


Scotland

Your card is refunded to the full price of the returned products and we do not charge any 'restocking' fees.

Exchanges

If you wish to exchange a purchase for another item, please just return your undesired item for a refund and order a new item.